Check in: 3:00
PM Check out: 11:00 AM
The hotel is compliant with ADA. ADA compliant
guest rooms are available.
Alcoholic beverage service is restricted
to those 21 years or older (with valid identification).
AGE REQUIREMENT POLICY
Guests must be 21 years or older
to check in.
CONNECTING ROOM POLICY
Due to limited numbers, connecting
rooms can not be guaranteed. Governor's suites connect to a Deluxe King room.
Hotel does not have traditional kings or doubles that connect.
EARLY DEPARTURE POLICY
Guests checking out prior to their
departure date confirmed at check-in will be charged one night of the remaining
length of stay.
EARLY ARRIVAL POLICY
Every effort will be made to ensure
your room is ready at the requested time, however, during periods of high
occupancy, this is not always possible. If you will be arriving before noon and
must have a room available for check-in, you are advised to reserve the room for
the night before and alert the hotel of your arrival time.
GIFT CERTIFICATE POLICY
To purchase or redeem a gift
certificate, please contact the hotel directly at (787) 289-1901.
Due to space limitations and consideration
for guests' safety and comfort, luggage is allowed in the lobby only while
checking in and checking out of the hotel. Luggage can be left with our
attendants if guests would like to explore the city freely before their
reservation's check-in time or for a short time after they check out.
Dogs up to 20 pounds are allowed. A deposit of
$50 is required for all pets. The deposit is refundable at checkout time after a
room inspection takes place.
CREDIT/DEBIT CARD POLICY
Debit and Credit cards will be
authorized at check-in for the amount of your stay, plus an amount to cover
incidentals. The authorization will hold the funds until check out, at which
time the amount actually incurred during the stay will be charged. Authorized
amounts may take up to 30 days after departure to be released by your bank or
financial institution and the hotel will not be responsible for any resulting
fees or charges.
A valid credit card is required at
check-in for payment of room, taxes, and incidental charges. If paying cash, a
deposit equal to the room, tax, and $50 per day will be collected at
The Sheraton Old San Juan Hotel is 100%